FREQUENTLY ASKED QUESTIONS

Healing Clinic is a part of One Healing Space, a social enterprise dedicated to raise mental health awareness and provide relevant services. Healing Clinic provides accessible, confidential, and customized counseling and psychotherapy services to university students and young professionals in Ontario.

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We offer individual therapy, couple therapy, and family therapy.

Healing Clinic offers counseling in English, Mandarin, Cantonese, Hindi, Filipino, Russian, Hebrew, Urdu, Yoruba, Farsi, and Igbo.

Check out the therapists' profiles to see the languages that they speak.

Individual therapy costs CAD 160 for a 50-60 minute session.  We offer reduced rates for students at CAD125 for a 50-60 minute session.
 

Couple and family therapy costs CAD 250 for a 90 minute session.

We offer a sliding scale rate for unemployed individuals and those who do not have insurance coverage. Contact us for more information.

Reschedule Policy: notice 48 hours prior to the appointment is required for all rescheduling. Appointments rescheduled less than 48 hours prior will be billed half of the session rate.

Cancellation policy: notice 24 hours prior to the appointment is required for all cancellations. Missed sessions and appointments cancelled less than the 24 hours prior will be charged the full amount of the session rate.

Yes. The online bookings require full payment in advance.

Clients pay Healing Clinic and will be given a receipt for insurance claims.

If you are a current student or employee in Ontario, you may be covered.  However, the insurance policy for each company or institution is different. Please check with your provider regarding the specific details about your insurance coverage.

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We have some knowledge about each university in Ontario, you can contact us to find out about your school.

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*Disclaimer: You should know whether you have insurance coverage. If you opt-out of the Extended Health Plan or exceed the limit, the psychotherapy sessions will not be reimbursed by your insurance company.

It typically takes about 2 to 4 weeks to process the claim. However, the processing time varies depending on the insurance company. You can contact your insurance company for more information.

Failure to keep a scheduled appointment with a qualified practitioner is usually not eligible for reimbursement. Certain exceptions may exist, please contact the insurance company to confirm.

If you cannot attend the meeting on time, please contact us as soon as possible.

1. "Book Online Meeting"

2. Choose "Book by Session" or "Book by Practitioner"

3. Pick a time that suits your schedule

4. Sign up/sign in, and fill out the intake form

5. Complete payment

6. Attend the scheduled session on time

7. Receive receipt and make a claim

8. Get reimbursed if eligible